These Terms and Conditions (“Agreement”) govern the provision of web development, marketing automation, hosting, messaging, and related digital services (“Services”) provided by Force Systems (“we”, “us”, “our”) to any client (“Client”, “you”, “your”).
By engaging Force Systems, accessing our services, or making payment, you agree to be legally bound by these Terms.
1. Scope of Services
Force Systems provides services including, but not limited to:
Website design and development
Website hosting and maintenance
Search engine optimisation (SEO)
Marketing automation setup
CRM configuration
A2P 10DLC SMS messaging services
Lead tracking and call tracking systems
Review acquisition systems
Paid advertising campaign setup
The specific scope of work will be defined in writing (proposal, invoice, or agreement).
2. Payment Terms
All payments must be made in accordance with the agreed pricing structure.
Late payments may result in suspension of services.
Force Systems reserves the right to terminate services for non-payment.
All fees are non-transferable.
3. Refund Policy
Website Development
Initial setup fees are non-refundable once work has commenced.
If cancellation occurs before work begins, a refund may be issued at our discretion minus administrative costs.
Once a website is delivered or published, no refunds will be provided.
Monthly Services (Hosting, CRM, Automation, SMS)
Monthly subscriptions are non-refundable once the billing period has started.
Cancellation must be requested in writing prior to the next billing cycle.
Services remain active until the end of the paid billing period.
Advertising Spend
Force Systems does not refund advertising spend paid to third-party platforms (e.g., Google, Meta).
4. Client Responsibilities
You agree to:
Provide accurate and timely information required to complete the project.
Supply necessary access credentials (domain registrar, hosting, Google Business Profile, etc.).
Review and approve materials in a timely manner.
Comply with all applicable laws and regulations in your use of our systems.
Force Systems is not responsible for delays caused by the Client’s failure to provide required materials or approvals.
5. Intellectual Property
Upon full payment:
The Client owns the website content and design created specifically for them.
Force Systems retains ownership of proprietary systems, templates, automation workflows, and underlying frameworks used to build the website.
Force Systems reserves the right to display completed work in its portfolio.
6. A2P 10DLC & SMS Messaging Terms
Force Systems may configure SMS messaging services as part of marketing automation systems.
By using these services, you agree that:
You have obtained proper consent from recipients before sending SMS messages.
Messages comply with applicable telecommunications and marketing laws (including TCPA and related regulations).
You will not use the system to send unlawful, misleading, abusive, or spam content.
Messaging Frequency
Message frequency depends on customer interaction and campaign configuration.
Data Rates
Standard message and data rates may apply according to the recipient’s mobile carrier plan.
Opt-Out Instructions
Recipients can opt out at any time by replying “STOP”. Clients must honour opt-out requests immediately.
Message Delivery
Force Systems does not guarantee uninterrupted or error-free message delivery. Delivery may be affected by carrier restrictions, network issues, or regulatory compliance reviews.
7. SEO & Performance Disclaimer
Force Systems does not guarantee:
Specific search engine rankings
Lead volume
Revenue increases
Conversion rates
Search engine algorithms and advertising platforms are controlled by third parties and are subject to change.
8. Third-Party Services
Websites and automation systems may integrate third-party services (e.g., GoHighLevel, Twilio, Google, Meta, domain registrars).
Force Systems is not liable for:
Platform outages
Policy changes
Account suspensions
Carrier approval delays (e.g., A2P registration)
9. Limitation of Liability
To the fullest extent permitted by law:
Force Systems shall not be liable for:
Loss of revenue
Business interruption
Indirect or consequential damages
Data loss beyond our direct control
Total liability shall not exceed the amount paid by the Client in the preceding 30 days.
10. Termination
Either party may terminate services in writing.
Upon termination:
Access to hosting, CRM, and automation systems may be revoked.
Client data may be deleted after 30 days.
Outstanding balances remain due.
11. Modifications to Terms
Force Systems reserves the right to update these Terms at any time.
Updated terms will be published on our website. Continued use of our services constitutes acceptance of revised terms.
12. Privacy
Force Systems collects and processes data in accordance with applicable data protection laws.
